Over my working life, I developed a dynamic network of like minded people around the world. We all wish to bring a positive changes and transformation in our industries.
I've looked to acquire international expertise throughout France and the UK, New Caledonia, Canada, New-Zealand, Australia and most recently French Guyana in complementary fields : tourism, retail, customer service, landscaping/gardening adding content to a personal research project.
Human centred, connecting around the same values : honesty, communication, transparency, vulnerability, exchanges, we brainstorm, test, and adjust new products, management strategies, ways of growth using constant feedback while making sure the customers, employees, and leaders are aligned. I wish to inspire leading by example.
RETAIL / CUSTOMER SERVICE
FRONT DESK CUSTOMER SERVICE
Camping du Sierroz, Aix-Les-Bains, France - contract
May 2021 - (1 month)
Contact : PERRIN Jean-Louis
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- Book keeping - campsite maintenance
- Customer service
- Sales person
- Cash handling
= As I got offered the job position as "Responsable développement touristique" in French Guyana, my manager suggested I stopped at the end of my trial period to go there.
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SALES ASSISTANT - CUSTOMER SERVICE
Backpacking Light - Melbourne, Australia
January 2021 - Present
Contact : Tim CAMPBELL
- KPI’s target, POS
- Perform merchandising duties: folding, hanging, and displaying product according to retail
merchandising standards
- Help the store merchandiser and/or store manager by suggesting alternative locations for products
- Keep on the top of the product use/knowledge.
- Cash Handling. Product return process.
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VERSATILE CREPERIE WORKER
Roule Galette- Carnegie (Australia)
Contact : Michel Dubois or Justine
June 2020 - July 2020 (Closed because coronavirus)
- Till (Cash handling), customer orders, customer service, crepe preparation, barista, waitress, etc.
SALES ASSISTANT - CUSTOMER SERVICE
Fjällräven - ZEN group - Melbourne, Australia
Jul 2019 – March 2020 (Closed because Coronavirus)
Contact : PORTER James
- KPI’s target, POS
- Perform merchandising duties: folding, hanging, and displaying product according to retail
merchandising standards
- Help the store merchandiser and/or store manager by suggesting alternative locations for products
- Keep on the top of the product use/knowledge.
- Cash Handling. Product return process.
- Check stock daily and restock when necessary to ensure that all products are available for
customers; if stock is not currently available offer to put their name on the wish list and to call
them when stock arrives.
- Open and close the store independently
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WAITRESS
The Baths Middle Brighton - Melbourne (Australia)
Contact : Andrew MCKINNON or Stephen SMITH
November 2019 - March 2020 (Closed because coronavirus)
- Till (Cash handling), customer orders, customer service, etc.
WAITRESS
Bonap' - Melbourne (Australia)
Contact : DESBOIS Damien or KAFFESHE Saïd
June 2019 - September 2019
- Till (Cash handling), customer orders, customer service, etc.
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TRAVEL CONSULTANT - VISITOR EXPERIENCE SPECIALIST
I-Site Picton - Visitor center - Picton (New-Zealand)
Contact BIDDLE Emily
November 2018 - April 2019 (5 and half months)
- Travel planning, booking (IBIS Software)
- Cash handling and event tickets sale
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WAITRESS
Le Cafe - Picton (New-Zealand)
Contact SCHONI Peter
December 2018 - May 2019 (5 and half months)
- Till (Cash handling, night cash out), customer orders, coffee making, floor management assistant, customer service, etc.
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VISITOR EXPERIENCE SPECIALIST
June - September 2018 (4 months and 1 week)
Banff Lake Louise Tourism - Lake Louise (Canada)
Contact : REINEKING José
- Travel advisor, I help the visitors to organize their journey in Banff - Lake Louise destination. My goal was to find the best solutions for them to have the best experience into the Canadian Rockies.
- Crises management, alternative travel plan (Fire, road closures, weather, road accident, bears)
- Customer service, booking
- Tourism strategy and development advises including transport management
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SALES ASSISTANT
Mountain Designs outdoor shop - Richmond, Victoria, AUSTRALIA
Contact : WEST Sam or PORTER James
May - November 2017 (6 months)
- KPI’s target, POS
- Team Leader assistant when needed
- Perform merchandising duties: folding, hanging, and displaying product according to retail merchandising standards
- Help the store merchandiser and/or store manager by suggesting alternative locations for products
- Keep on the top of the product use/knowledge.
- Processing paperwork between different stores and retail services.
- Cash Handling. Product return process.
- Check stock daily and restock when necessary to ensure that all products are available for customers; if stock is not currently available offer to put their name on the wish list and to call them when stock arrives.
- Independent traveller and trekking travel market research. Development strategy advisement
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VERSATILE SALE REPRESENTATIVE - Supermarket
(Catering, cheese, delicatessen departments)
*Intermarché, Castelnau d'Estrétefonds (31), FRANCE
Contact : Mr or Mrs NOYER ou Mr LAFITTE
January 2013 - March 2013 (3 months)
* E. Leclerc, Gaillac (81), FRANCE
Contact : Mr BARDOU or Mrs DESPLOS
December 2012 (2 weeks)
- Merchandising
- Customer service
- Department management (Stock enquiries)
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DEPARTMENT MANAGER AND MARKETING STRATEGY ADVISOR (Junior)
"Jardinerie Toulousaine" - Garden centre- Saint Jory (31), FRANCE
Contact : DAYDE Virginia or Jean-Claude
August 2010- August 2011 (1 year)
Department management (stock management, products order, communication, merchandising, cash handling , customer service , etc.)
- Garden center / gardening leisure market research
- Team management (2 people)
- Business management and marketing strategy advisor
- KPI'S, POS
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WAITRESS FOR EVENTS AND WEDDINGS
JUNE 2005 - JANUARY 2015 (week-ends and holidays for 10 years)
* Boucher-traiteur SARL Viaule et Fils - Graulhet (81), FRANCE
Contact : VIAULE Philippe or Christophe
* Traiteur Le Colombier - Gaillac (81), FRANCE
Contact : M. CAZALENS (retired)
* Traiteur du pont long- Serres Castet (64), FRANCE
Contact : DEGAN Luc
- New team members training
- Washing dishes
- Setting the tables
- Helping to cook and prepare the plates
- Customer service
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IT SKILLS
Training in DAO/CAO
AutoCAD
Adobe suite (Photoshop, Indesigne)
Office suite
SIG (Mapinfo, Arcgis)
Google Analytics
Microsoft Project
Sphynx
Social Network
(Facebook, Twitter, Instagram, Pinterest)
Wordpress / Wix
IBIS software
French : Native tongue
English : Fluent
Spanish : Understanding
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Working Holiday Visa :
Australia (1year then from June 2019)
Canada (4.5 months)
UK (4 years Expatriation)
New-Zealand (6 months)
LANGAGES
Full driver’s license (Car)
Forklift driver’s license
Superbike driver’s license
HOBBIES
- C o m p e t i t i v e basket-ball for 8 years in France then 2 years in England
- Competitive mountain biking for 6 years
Trekking/hiking (Overland Track, Wilson Promontory, Surf coast walk, Canadian Rockies)
- Rock climbing
- Skiing, snowshoewing
- Superbike riding
- Volunteering for nature sport events
organization such as «Les Sensations Cévenoles» and basket-ball
events
- Movies
- Photography
- Drawing
- Reading
- Writing
- Cooking
- Travelling :
Italy
Spain
Germany
Morocco
Netherlands
Thailand
N e w - C a l e d o n i a
(Including 2 weeks in a
tribe)