Delphine GIMAT 

FRONT DESK CUSTOMER SERVICE  

Camping du Sierroz, Aix-Les-Bains, France - contract

May 2021 -  (1 month) 

Contact : PERRIN Jean-Louis 

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- Book keeping - campsite maintenance 

- Customer service 

- Sales person 

- Cash handling 

= As I got offered the job position as "Responsable développement touristique" in French Guyana, my manager suggested I stopped at the end of my trial period to go there. 

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SALES ASSISTANT - CUSTOMER SERVICE

Backpacking Light - Melbourne, Australia

January 2021 - Present 

Contact : Tim CAMPBELL 

- KPI’s target, POS

- Perform merchandising duties: folding, hanging, and displaying product according to retail

merchandising standards

- Help the store merchandiser and/or store manager by suggesting alternative locations for products

- Keep on the top of the product use/knowledge.

- Cash Handling. Product return process.

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VERSATILE CREPERIE WORKER 

Roule Galette- Carnegie (Australia) 

Contact : Michel Dubois or Justine 

June 2020 - July 2020 (Closed because coronavirus)

- Till (Cash handling), customer orders, customer service, crepe preparation, barista, waitress, etc.

 

SALES ASSISTANT - CUSTOMER SERVICE

Fjällräven - ZEN group - Melbourne, Australia

Jul 2019 – March 2020 (Closed because Coronavirus)

Contact : PORTER James 

- KPI’s target, POS

- Perform merchandising duties: folding, hanging, and displaying product according to retail

merchandising standards

- Help the store merchandiser and/or store manager by suggesting alternative locations for products

- Keep on the top of the product use/knowledge.

- Cash Handling. Product return process.

- Check stock daily and restock when necessary to ensure that all products are available for

customers; if stock is not currently available offer to put their name on the wish list and to call

them when stock arrives.

- Open and close the store independently

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WAITRESS

The Baths Middle Brighton - Melbourne (Australia) 

Contact : Andrew MCKINNON or Stephen SMITH

November 2019 - March 2020 (Closed because coronavirus)

- Till (Cash handling), customer orders, customer service, etc.

 

WAITRESS

Bonap' - Melbourne (Australia) 

Contact : DESBOIS Damien or KAFFESHE Saïd 

 June 2019 - September 2019

- Till (Cash handling), customer orders, customer service, etc.

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TRAVEL CONSULTANT - VISITOR EXPERIENCE SPECIALIST

I-Site Picton - Visitor center - Picton (New-Zealand) 

Contact BIDDLE Emily 

November 2018 - April 2019 (5 and half months)

- Travel planning, booking (IBIS Software)

- Cash handling and event tickets sale

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WAITRESS

Le Cafe  - Picton (New-Zealand) 

Contact SCHONI Peter 

December 2018 - May 2019 (5 and half months)

- Till (Cash handling, night cash out), customer orders, coffee making, floor management assistant, customer service, etc.

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VISITOR EXPERIENCE SPECIALIST 

June - September 2018 (4 months and 1 week)

Banff Lake Louise Tourism - Lake Louise (Canada)

Contact : REINEKING José 

 

- Travel advisor, I help the visitors to organize their journey in Banff - Lake Louise destination. My goal was to find the best solutions for them to have the best experience into the Canadian Rockies.

- Crises management, alternative travel plan (Fire, road closures, weather, road accident, bears)
- Customer service, booking 

- Tourism strategy and development advises including transport management 

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SALES ASSISTANT

Mountain Designs outdoor shop - Richmond, Victoria, AUSTRALIA

Contact : WEST Sam  or PORTER James 

May - November 2017 (6 months)

- KPI’s target, POS

- Team Leader assistant when needed

- Perform merchandising duties: folding, hanging, and displaying product according to retail merchandising standards

- Help the store merchandiser and/or store manager by suggesting alternative locations for products

- Keep on the top of the product use/knowledge.

- Processing paperwork between different stores and retail services.

- Cash Handling. Product return process.

- Check stock daily and restock when necessary to ensure that all products are available for customers; if stock is not currently available offer to put their name on the wish list and to call them when stock arrives.

- Independent traveller and trekking travel market research. Development strategy advisement

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VERSATILE SALE REPRESENTATIVE - Supermarket

(Catering, cheese, delicatessen departments)

*Intermarché, Castelnau d'Estrétefonds (31), FRANCE

Contact : Mr or Mrs NOYER ou Mr LAFITTE

January 2013 - March 2013 (3 months)

* E. Leclerc, Gaillac (81), FRANCE

Contact : Mr BARDOU or Mrs DESPLOS 

December 2012 (2 weeks)

- Merchandising

- Customer service

- Department management (Stock enquiries)

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 DEPARTMENT MANAGER AND MARKETING STRATEGY ADVISOR (Junior)

"Jardinerie Toulousaine" - Garden centre- Saint Jory (31), FRANCE

Contact : DAYDE Virginia or Jean-Claude 

August 2010- August 2011 (1 year)

Department management (stock management, products order, communication, merchandising, cash handling , customer service , etc.)

- Garden center / gardening leisure market research

- Team management (2 people)

- Business management and marketing strategy advisor

- KPI'S, POS

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WAITRESS FOR EVENTS AND WEDDINGS

JUNE 2005 - JANUARY 2015 (week-ends and holidays for 10 years)

* Boucher-traiteur SARL Viaule et Fils - Graulhet (81), FRANCE

Contact : VIAULE Philippe or Christophe 

* Traiteur Le Colombier - Gaillac (81), FRANCE

Contact : M. CAZALENS (retired)

* Traiteur du pont long- Serres Castet (64), FRANCE

Contact : DEGAN Luc 

- New team members training

- Washing dishes

- Setting the tables

- Helping to cook and prepare the plates

- Customer service

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