RETAIL / CUSTOMER SERVICE 

SALES ASSISTANT - CUSTOMER SERVICE

Backpacking Light - Melbourne, Australia

January 2021 - Present 

Contact : Tim 

- KPI’s target, POS

- Perform merchandising duties: folding, hanging, and displaying product according to retail

merchandising standards

- Help the store merchandiser and/or store manager by suggesting alternative locations for products

- Keep on the top of the product use/knowledge.

- Cash Handling. Product return process.

Versatile creperie worker 

Roule Galette- Carnegie (Australia) 

Contact : Michel Dubois or Justine 

June 2020 - July 2020 (Closed because coronavirus)

- Till (Cash handling), customer orders, customer service, crepe preparation, barista, etc.

 
SALES ASSISTANT - CUSTOMER SERVICE

Fjällräven - ZEN group - Melbourne, Australia

Jul 2019 – March 2020 (Closed because Coronavirus)

Contact : PORTER James 

- KPI’s target, POS

- Perform merchandising duties: folding, hanging, and displaying product according to retail

merchandising standards

- Help the store merchandiser and/or store manager by suggesting alternative locations for products

- Keep on the top of the product use/knowledge.

- Cash Handling. Product return process.

- Check stock daily and restock when necessary to ensure that all products are available for

customers; if stock is not currently available offer to put their name on the wish list and to call

them when stock arrives.

- Open and close the store independently

WAITRESS

The Baths Middle Brighton - Melbourne (Australia) 

Contact : Andrew MCKINNON or Stephen SMITH

November 2019 - March 2020 (Closed because coronavirus)

- Till (Cash handling), customer orders, customer service, etc.

 
WAITRESS

Bonap' - Melbourne (Australia) 

Contact DESBOIS Damien

 June 2019 - September 2019

- Till (Cash handling), customer orders, customer service, etc.

TRAVEL CONSULTANT - VISITOR EXPERIENCE SPECIALIST

I-Site Picton - Visitor center - Picton (New-Zealand) 

Contact BIDDLE Emily 

November 2018 - April 2019 (5 and half months)

- Travel planning, booking (IBIS Software)

- Cash handling and event tickets sale

WAITRESS

Le Cafe  - Picton (New-Zealand) 

Contact SCHONI Peter 

December 2018 - May 2019 (5 and half months)

- Till (Cash handling, night cash out), customer orders, coffee making, floor management assistant, customer service, etc.

VISITOR EXPERIENCE SPECIALIST 

June - September 2018 (4 months and 1 week)

Banff Lake Louise Tourism - Lake Louise (Canada)

Contact : REINEKING José 

 

- Travel advisor, I help the visitors to organize their journey in Banff - Lake Louise destination. My goal was to find the best solutions for them to have the best experience into the Canadian Rockies.

- Crises management, alternative travel plan (Fire, road closures, weather, road accident, bears)
- Customer service, booking 

- Tourism strategy and development advises including transport management 

SALES ASSISTANT

Mountain Designs outdoor shop - Richmond, Victoria, AUSTRALIA

Contact : WEST Sam  or PORTER James 

May - November 2017 (6 months)

- KPI’s target, POS

- Team Leader assistant when needed

- Perform merchandising duties: folding, hanging, and displaying product according to retail merchandising standards

- Help the store merchandiser and/or store manager by suggesting alternative locations for products

- Keep on the top of the product use/knowledge.

- Processing paperwork between different stores and retail services.

- Cash Handling. Product return process.

- Check stock daily and restock when necessary to ensure that all products are available for customers; if stock is not currently available offer to put their name on the wish list and to call them when stock arrives.

- Independent traveller and trekking travel market research. Development strategy advisement

VERSATILE SALE REPRESENTATIVE - Supermarket

(Catering, cheese, delicatessen departments)

*Intermarché, Castelnau d'Estrétefonds (31), FRANCE

Contact : Mr or Mrs NOYER ou Mr LAFITTE

January 2013 - March 2013 (3 months)

* E. Leclerc, Gaillac (81), FRANCE

Contact : Mr BARDOU or Mrs DESPLOS 

December 2012 (2 weeks)

- Merchandising

- Customer service

- Department management (Stock enquiries)

 DEPARTMENT MANAGER AND MARKETING STRATEGY ADVISOR (Junior)

"Jardinerie Toulousaine" - Garden centre- Saint Jory (31), FRANCE

Contact : DAYDE Virginia or Jean-Claude 

August 2010- August 2011 (1 year)

Department management (stock management, products order, communication, merchandising, cash handling , customer service , etc.)

- Garden center / gardening leisure market research

- Team management (2 people)

- Business management and marketing strategy advisor

- KPI'S, POS

WAITRESS FOR EVENTS AND WEDDINGS

JUNE 2005 - JANUARY 2015 (week-ends and holidays for 10 years)

* Boucher-traiteur SARL Viaule et Fils - Graulhet (81), FRANCE

Contact : VIAULE Philippe or Christophe 

* Traiteur Le Colombier - Gaillac (81), FRANCE

Contact : M. CAZALENS (retired)

* Traiteur du pont long- Serres Castet (64), FRANCE

Contact : DEGAN Luc 

- New team members training

- Washing dishes

- Setting the tables

- Helping to cook and prepare the plates

- Customer service

 
IT SKILLS

Training in DAO/CAO

AutoCAD

Adobe suite (Photoshop, Indesigne)

Office suite

SIG (Mapinfo, Arcgis)

Google Analytics

Microsoft Project

Sphynx

Social Network

(Facebook, Twitter, Instagram, Pinterest)

Wordpress / Wix

IBIS software

French : Native tongue

English : Fluent 

Spanish : Understanding

Working Holiday Visa :

Australia (1year then from June 2019)

Canada (4.5 months)

UK (4 years Expatriation)

New-Zealand (6 months)

LANGAGES

Full driver’s license (Car)

Forklift driver’s license

Superbike driver’s license

HOBBIES

- C o m p e t i t i v e basket-ball for 8 years in France then 2 years in England 

- Competitive mountain biking for 6 years

Trekking/hiking (Overland Track, Wilson Promontory, Surf coast walk, Canadian Rockies)

- Rock climbing

- Skiing, snowshoewing

- Superbike riding

 

- Volunteering for nature sport events

organization such as «Les Sensations Cévenoles» and basket-ball

events

 

- Movies

- Photography

- Drawing

- Reading

- Writing

- Cooking

 

- Travelling :

Italy

Spain

Germany

Morocco

Netherlands

Thailand

N e w - C a l e d o n i a

(Including 2 weeks in a

tribe)

DRIVER'S LICENSE

Follow me

© 2015 by Delphine Gimat

 

Call

WhatsApp : + 61 424 556 751

  • Facebook - White Circle
  • Twitter Clean
  • LinkedIn - White Circle
This site was designed with the
.com
website builder. Create your website today.
Start Now