Delphine GIMAT 

INTERNATIONAL OUTDOOR & TRAVEL PROFESSIONAL COACH AND CONSULTANT - TRANSFORMATIONAL TRAVEL - SLOW TOURISM -

Vitamins HC- Worldwide - headquarter Hettenschlag Alsace, France

October 2024 - Current 

With a holistic, experience-orientated approach, as a mentor/professional coach, I design adventures to support individuals (expats, WHV, travellers) and leaders from the outdoor/tourism industries to fully embrace transition and reach their full potential.

I also freelance on different customer experience tasks and development strategies for outdoor and tourism compagnies such as HIGHLANDER Adventures, Hike Tribe, World Trails Network, etc. 

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COMMUNITY DEVELOPPER - BUSINESS DEVELOPER EXPORT ENGLISH SPEAKING MARKETS 

Visorando - Soult-Haut-Rhin, Alsace, France - Permanent Full-time Job 

November 2021 - October 2024 (3 years)

Contact : BIVER Fabien 

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In this role, I developed the Visorando community ByoB and BtoC in the English speaking countries. I help adapt the mobile app and platform to the English culture. 

- Strategy development advisor

- Communication : shows, social media, etc. 

- Community moderator 

- Sales representative - customer service

- I helped to approach, facilitate and close the deal to by the company Spidersphere holding Plotaroute

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TOURISM DEVELOPMENT PROJECT MANAGER 

Office de tourisme de l'Ouest Guyanais - Maripa-Soula, French Guyana, South America - contract

June 2021 - November 2021 (6 months)

Contact : HERNANDEZ Morgane 

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In this role, as mediator and project manager, my main mission was to support multi-cultural stakeholders in developing Western French Guyana as a tourism destination. It's with an open mind that I supported the local system to understand and develop their strategy with regenerative and "design thinking" approaches.
This rôle includes : 
- DMO 
- Marketing strategy - Media campaign
- Website design
- Product development
- Visitor centre development
- Strategy counselling : brand destination
- Communication 
- Workshop leader

 

FRONT DESK CUSTOMER SERVICE  

Camping du Sierroz, Aix-Les-Bains, France - contract

May 2021 -  (1 month) 

Contact : PERRIN Jean-Louis 

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- Book keeping - campsite maintenance 

- Customer service 

- Sales person 

- Cash handling 

= As I got offered the job position as "Responsable développement touristique" in French Guyana, my manager suggested I stopped at the end of my trial period to go there. 

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BUSINESS DEVELOPMENT CONSULTANT (RESEARCH AND DEVELOPMENT)  

Freelance

 January 2017 - March 2021 
 
- 27 professionals were satisfied,
- I got actively involved in more than 23 Projects
- I acquitted international knowledge and techniques by fully immersing myself in 6 different countries 
- I pilled up complementary skills through 14 years of customer service & visitor experience, 6 years in gardening/landscaping and land use planning and 4 years in the tourism industry / visitor experience specialist / marketing
- Passionate and self-driven, I personally engaged 7 years of international research related to the tourism industry in constant search for new ideas 
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Services : 
- Market research, Diagnosis (competitors analysis, data analysis, website traffic, product design, etc.)
- Business development strategies (action plan, products, management, etc.)
- Illustration : cartography, mapping, visual conceptualisations 
- French conversation improvement, french market development, traductions 
- Motivational mentor, Organisation, Planner, 
- Customer service (CRM), sales, mystery customer  
- Academia Research

 

CEO, RESEARCH AND DEVELOPMENT SPECIALIST ADVENTURE THERAPY AND TRANSFORMATIONAL TRAVEL  

Experience-Once - ABN : 79451132682

Website : experiencegimat.com

January 2017 - May 2021

At Experi(e)nce we design alternative solutions strengthening resilience and sustainability in humans lives. We are a multilingual research-led consultancy working with different stakeholders to develop innovative turnkey products and services substitutes to vacation and travel. 

Travels and vacations serve a critical function: they allow for a break from the daily, ordinary routine enabling individuals to find respite into an extraordinary experience. Humans need tools to equip themselves for hard times and travel is one of them. (Smith 2013).

We believe in alternatives ways to bring balanced ecosystems and lifestyles, reconnecting humans with each other’s and themselves using nature and adventure programs.

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TRAVEL CONSULTANT - VISITOR EXPERIENCE SPECIALIST

Destination Marlborough Trust Inc. - Picton I-Site, Marlborough, NEW-ZEALAND

November 2018- April 2019 (5 months and half)

Contact : BIDDLE Emilie 

- Travel advisor. I helped the visitors to organize their journey in New-Zealand with a ficus on the

Marlborough Destination.

- Customer service, Travel planning, booking (IBIS Software)

- Tourism strategy and development advises

- Cash handling and event tickets sale

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VISITOR EXPERIENCE SPECIALIST 

June - September 2018 (4 months and 1 week)

Banff Lake Louise Tourism - Lake Louise (Canada)

Contact : REINEKING José

 

- Travel advisor, I help the visitors to organize their journey in Banff - Lake Louise destination. My goal was to find the best solutions for them to have the best experience into the Canadian Rockies.

- Crises management, alternative travel plan (Fire, road closures, weather, road accident, bears)
- Customer service, booking 

- Tourism strategy and development advises including transport management

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JUNIOR GEOGRAPHER - LOCAL DEVELOPMENT CONSULTANT 

(with a specialty in sustainable tourism)

​April - September 2015 (5 months) 

Elan Développement engineering consultant group - Prades le Lez (France)

Contact : DEFARGUES Denis or BENETEAU Florence

 

I entirely managed the realization of a study, from the call to tender. The purpose was to develop a new local strategy regarding sustainable transport management including hiking paths development for "Les baux de Provence" district council.

I also completed other tasks concerning sustainable tourism management and county planning such as :

- Projects management, development strategies : from the call to tender to the final presentation with mayors (sustainable transports and mobility, town planning, etc.)

- International projects context (Reunion island and France)

- Market research (nature sports, labels, brands, natural spaces management, sustainable mobility, etc.) 

- Territory diagnostics and analysis 

- Methodologies development to help the district reach their goals

- Quantitative survey management from scratch (questionnaire, data analysis, report and presentation to the customer)

- Cartography 

=> The main focus was to manage the high volume of tourists in sensitive and protected areas and develop a sustainable economy strategy to reduce the impact of over-tourism in the destinations

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JUNIOR GEOGRAPHER - LOCAL DEVELOPMENT CONSULTANT

(with a specialty in tourism - Volunteer-)

September 2014- March 2015 (5 months)

Pau and Pays de l'Adour University

* in collaboration with the Massai Mara Natural Reserve - Kenya- 

Contact : BESSY Olivier olivier.bessy@univ-pau.fr  

- Territory diagnostic and analyses

- Team management

- Tourism development strategy and a county planning (action plan included)

- Meeting management and presentation in English to the customer

=> The goal of this project was to add value to local culture (Massai people) through an interpretation center situated at the entrance of the Massai mara Natural Reserve.

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*Pyrenees National Parc - Vallée d’Aure (65), FRANCE

Contact : TORRENTE Pierre

September 2013 - March 2014 (5 months)

- Territory diagnostic and analysis

- Qualitative survey management

- Team management, team building

- Meeting organization and management

- Tourism development strategy and county planning (including an action plan)

=> The main goal was to find a solution to develop the local economy in a remote area in the Pyrenees mountains

 

 

 MARKETING AND BUSINESS DEVELOPMENT CONSULTANT

The Crown & The Kings Arms hotels - Amersham, Buckinghamshire, ENGLAND

Contact : JINKS Graham 

July – August 2014 (2 months)

- Market research (French and German visitor profiles in England and business tourism opportunities)

- Tourism product development (tourism itineraries for the customers of the hotel) which included creating a French website (model) for the both hotels

 

 

 

MARKET ANALYST AND TOURISM MARKETING CONSULTANT (Volunteer)

Chilterns Tourism Network, / Chiltern Conservation Board - Chinnor, Buckinghamshire, ENGLAND

Contact : VENTERS Annette  or TEBJE Mary

April 2014 - June 2017 (4 months)

- Tourism destination strategy counselling (including an Area of Natural Beauty) with a focus on the online strategy, (e-marketing), territory diagnostic and analyses, market research.

- Offer from scratch a tourism development and communication strategy and to set up a tourist destination brand

- Qualitative survey management (face to face and e-mail) in London. Datas analysis, reporting and presentation of the results to the executive board

- Statistics report about VisitChiltern website (Google analytics)

- Create from scratch a French model website to promote the Chilterns destination

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TRAVEL CONSULTANT - VISITOR EXPERIENCE SPECIALIST

Office du tourisme des Bastides et du Vignoble Gaillacois, Val Dadou - Visitor centre - Cahuzac sur Vère 

Contact DUCLOT Marion or HENRION Patricia 

July - August 2012 (2 months)

- Travel planning, booking

- Cash handling and event tickets sale

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JUNIOR TOURISM DEVELOPMENT OFFICER / PROJECT MANAGER

Gaillac county council - Syndicat mixte des Bastides et Vignobles Tarn et Dadou - Gaillac (81)

Contact : DUCLOT Marion  or BROSSE Sabine

April - August 2012 (5 months)

- Market research (mountain bike leisure and tourism, brand sites FFC and FFCT)

- Cycling product development

- Project manager

- Territory diagnostic and analysis (economy, land planning, etc.)

- Qualitative and quantitative survey management (questionnaire, data analyses, report, presentation)

- Technical working meeting organization and management

- European grand file organisation

=> The mountain bike site opened and got the label 'Fédération Française de Cyclisme in July 2015

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