Over my working life, I developed a dynamic network of like minded people around the world. We all wish to bring a positive changes and transformation in our industries.
I've looked to acquire international expertise throughout France and the UK, New Caledonia, Canada, New-Zealand, Australia and most recently French Guyana in complementary fields : tourism, retail, customer service, landscaping/gardening adding content to a personal research project.
Human centred, connecting around the same values : honesty, communication, transparency, vulnerability, exchanges, we brainstorm, test, and adjust new products, management strategies, ways of growth using constant feedback while making sure the customers, employees, and leaders are aligned. I wish to inspire leading by example.
MARKETING - VISITOR EXPERIENCE SPECIALIST - TOURISM ENGINEERING
(Resilience and Sustainable tourism, transformational travel specialist )
COMMUNITY DEVELOPPER ENGLISH SPEAKING MARKET
Visorando - Soult-Haut-Rhin, Alsace, France - Permanent Full-time Job
November 2021 - Current
Contact : BIVER Fabien or LACUS Arnaud
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In this role, I develop Visorando community in the English speaking countries. The idea is to increase the number of path on the hiking app to develop an international hiking tool.
- Strategy counselling
- Communication
- Community moderator : B to B
- B to B
- Sales representative
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TOURISM DEVELOPMENT PROJECT MANAGER
Office de tourisme de l'Ouest Guyanais - Maripa-Soula, French Guyana, South America - contract
June 2021 - November 2021 (6 months)
Contact : HERNANDEZ Morgane
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In this role, as mediator and project manager, my main mission was to support multi-cultural stakeholders in developing Western French Guyana as a tourism destination. It's with an open mind that I supported the local system to understand and develop their strategy with regenerative and "design thinking" approaches.
This rôle includes :
- DMO
- Marketing strategy - Media campaign
- Website design
- Product development
- Visitor centre development
- Strategy counselling : brand destination
- Communication
- Workshop leader
FRONT DESK CUSTOMER SERVICE
Camping du Sierroz, Aix-Les-Bains, France - contract
May 2021 - (1 month)
Contact : PERRIN Jean-Louis
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- Book keeping - campsite maintenance
- Customer service
- Sales person
- Cash handling
= As I got offered the job position as "Responsable développement touristique" in French Guyana, my manager suggested I stopped at the end of my trial period to go there.
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BUSINESS DEVELOPMENT CONSULTANT (RESEARCH AND DEVELOPMENT)
Freelance
January 2017 - March 2021
- 27 professionals were satisfied,
- I got actively involved in more than 23 Projects
- I acquitted international knowledge and techniques by fully immersing myself in 6 different countries
- I pilled up complementary skills through 14 years of customer service & visitor experience, 6 years in gardening/landscaping and land use planning and 4 years in the tourism industry / visitor experience specialist / marketing
- Passionate and self-driven, I personally engaged 7 years of international research related to the tourism industry in constant search for new ideas
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Services :
- Market research, Diagnosis (competitors analysis, data analysis, website traffic, product design, etc.)
- Business development strategies (action plan, products, management, etc.)
- Illustration : cartography, mapping, visual conceptualisations
- French conversation improvement, french market development, traductions
- Motivational mentor, Organisation, Planner,
- Customer service (CRM), sales, mystery customer
- Academia Research
CEO, RESEARCH AND DEVELOPMENT SPECIALIST ADVENTURE THERAPY AND TRANSFORMATIONAL TRAVEL
Experience-Once - ABN : 79451132682
January 2017 - May 2021
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TRAVEL CONSULTANT - VISITOR EXPERIENCE SPECIALIST
Destination Marlborough Trust Inc. - Picton I-Site, Marlborough, NEW-ZEALAND
November 2018- April 2019 (5 months and half)
Contact : BIDDLE Emilie
- Travel advisor. I helped the visitors to organize their journey in New-Zealand with a ficus on the
Marlborough Destination.
- Customer service, Travel planning, booking (IBIS Software)
- Tourism strategy and development advises
- Cash handling and event tickets sale
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VISITOR EXPERIENCE SPECIALIST
June - September 2018 (4 months and 1 week)
Banff Lake Louise Tourism - Lake Louise (Canada)
Contact : REINEKING José
- Travel advisor, I help the visitors to organize their journey in Banff - Lake Louise destination. My goal was to find the best solutions for them to have the best experience into the Canadian Rockies.
- Crises management, alternative travel plan (Fire, road closures, weather, road accident, bears)
- Customer service, booking
- Tourism strategy and development advises including transport management
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JUNIOR GEOGRAPHER - LOCAL DEVELOPMENT CONSULTANT
(with a specialty in sustainable tourism)
​April - September 2015 (5 months)
Elan Développement engineering consultant group - Prades le Lez (France)
Contact : DEFARGUES Denis or BENETEAU Florence
I entirely managed the realization of a study, from the call to tender. The purpose was to develop a new local strategy regarding sustainable transport management including hiking paths development for "Les baux de Provence" district council.
I also completed other tasks concerning sustainable tourism management and county planning such as :
- Projects management, development strategies : from the call to tender to the final presentation with mayors (sustainable transports and mobility, town planning, etc.)
- International projects context (Reunion island and France)
- Market research (nature sports, labels, brands, natural spaces management, sustainable mobility, etc.)
- Territory diagnostics and analysis
- Methodologies development to help the district reach their goals
- Quantitative survey management from scratch (questionnaire, data analysis, report and presentation to the customer)
- Cartography
=> The main focus was to manage the high volume of tourists in sensitive and protected areas and develop a sustainable economy strategy to reduce the impact of over-tourism in the destinations
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JUNIOR GEOGRAPHER - LOCAL DEVELOPMENT CONSULTANT
(with a specialty in tourism - Volunteer-)
September 2014- March 2015 (5 months)
Pau and Pays de l'Adour University
* in collaboration with the Massai Mara Natural Reserve - Kenya-
Contact : BESSY Olivier olivier.bessy@univ-pau.fr
- Territory diagnostic and analyses
- Team management
- Tourism development strategy and a county planning (action plan included)
- Meeting management and presentation in English to the customer
=> The goal of this project was to add value to local culture (Massai people) through an interpretation center situated at the entrance of the Massai mara Natural Reserve.
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*Pyrenees National Parc - Vallée d’Aure (65), FRANCE
Contact : TORRENTE Pierre
September 2013 - March 2014 (5 months)
- Territory diagnostic and analysis
- Qualitative survey management
- Team management, team building
- Meeting organization and management
- Tourism development strategy and county planning (including an action plan)
=> The main goal was to find a solution to develop the local economy in a remote area in the Pyrenees mountains
MARKETING AND BUSINESS DEVELOPMENT CONSULTANT
The Crown & The Kings Arms hotels - Amersham, Buckinghamshire, ENGLAND
Contact : JINKS Graham
July – August 2014 (2 months)
- Market research (French and German visitor profiles in England and business tourism opportunities)
- Tourism product development (tourism itineraries for the customers of the hotel) which included creating a French website (model) for the both hotels
MARKET ANALYST AND TOURISM MARKETING CONSULTANT (Volunteer)
Chilterns Tourism Network, / Chiltern Conservation Board - Chinnor, Buckinghamshire, ENGLAND
Contact : VENTERS Annette or TEBJE Mary
April 2014 - June 2017 (4 months)
- Tourism destination strategy counselling (including an Area of Natural Beauty) with a focus on the online strategy, (e-marketing), territory diagnostic and analyses, market research.
- Offer from scratch a tourism development and communication strategy and to set up a tourist destination brand
- Qualitative survey management (face to face and e-mail) in London. Datas analysis, reporting and presentation of the results to the executive board
- Statistics report about VisitChiltern website (Google analytics)
- Create from scratch a French model website to promote the Chilterns destination
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TRAVEL CONSULTANT - VISITOR EXPERIENCE SPECIALIST
Office du tourisme des Bastides et du Vignoble Gaillacois, Val Dadou - Visitor centre - Cahuzac sur Vère
Contact DUCLOT Marion or HENRION Patricia
July - August 2012 (2 months)
- Travel planning, booking
- Cash handling and event tickets sale
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JUNIOR TOURISM DEVELOPMENT OFFICER / PROJECT MANAGER
Gaillac county council - Syndicat mixte des Bastides et Vignobles Tarn et Dadou - Gaillac (81)
Contact : DUCLOT Marion or BROSSE Sabine
April - August 2012 (5 months)
- Market research (mountain bike leisure and tourism, brand sites FFC and FFCT)
- Cycling product development
- Project manager
- Territory diagnostic and analysis (economy, land planning, etc.)
- Qualitative and quantitative survey management (questionnaire, data analyses, report, presentation)
- Technical working meeting organization and management
- European grand file organisation
=> The mountain bike site opened and got the label 'Fédération Française de Cyclisme in July 2015
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IT SKILLS
Training in DAO/CAO
AutoCAD
Adobe suite (Photoshop, Indesigne)
Office suite
SIG (Mapinfo, Arcgis)
Google Analytics
Microsoft Project
Sphynx
Social Network
(Facebook, Twitter, Instagram, Pinterest)
Wordpress / Wix
IBIS Software
French : Native tongue
English : Fluent at IELTS Level 5.5
Spanish : Understanding
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Working Holiday Visa :
New-Zealand (6 months)
Canada (4.5 months)
Australia (2.5 year)
UK (4 years Expatriation)
French Guyane (4 months)
LANGAGES
Full driver’s license (Car)
Forklift driver’s license
Superbike driver’s license
HOBBIES
- C o m p e t i t i v e basket-ball for 8 years in France then 2 years in England
- Competitive mountain biking for 6 years
Trekking/hiking (Overland Track, Wilson Promontory, Surf coast walk, Canadian Rockies)
- Rock climbing
- Skiing, snowshoewing
- Superbike riding
- Volunteering for nature sport events
organization such as «Les Sensations Cévenoles» and basket-ball
events
- Movies
- Photography
- Drawing
- Reading
- Writing
- Cooking
- Travelling :
Italy
Spain
Germany
Morocco
Netherlands
Thailand
N e w - C a l e d o n i a
(Including 2 weeks in a
tribe)