MARKETING - VISITOR EXPERIENCE SPECIALIST - TOURISM ENGINEERING 

    (Resilience and Sustainable tourism specialist ) 

 
BUSINESS DEVELOPMENT CONSULTANT (RESEARCH AND DEVELOPMENT)  

Freelance

From January 2017
 
- 27 professionals were satisfied,
- I got actively involved in more than 23 Projects
- I acquitted international knowledge and techniques by fully immersing myself in 6 different countries 
- I pilled up complementary skills through 14 years of customer service & visitor experience, 6 years in gardening/landscaping and land use planning and 4 years in the tourism industry / visitor experience specialist / marketing
- Passionate and self-driven, I personally engaged 7 years of international research related to the tourism industry in constant search for new ideas 

Services in : 
- Market research, Diagnosis (competitors analysis, data analysis, website traffic, product design, etc.)
- Business development strategies (action plan, products, management, etc.)
- Illustration : cartography, mapping, visual conceptualisations 
- French conversation improvement, french market development, traductions 
- Motivational mentor, Organisation, Planner, 
- Customer service (CRM), sales, mystery customer  
- Academia Research

 
CEO, RESEARCH AND DEVELOPMENT SPECIALIST ADVENTURE THERAPY AND TRANSFORMATIONAL TRAVEL  

Experience-Once - ABN : 79451132682

Website : experiencegimat.com

From January 2017

At Experi(e)nce we design alternative solutions strengthening resilience and sustainability in humans lives. We are a multilingual research-led consultancy working with different stakeholders to develop innovative turnkey products and services substitutes to vacation and travel. 

Travels and vacations serve a critical function: they allow for a break from the daily, ordinary routine enabling individuals to find respite into an extraordinary experience. Humans need tools to equip themselves for hard times and travel is one of them. (Smith 2013).

We believe in alternatives ways to bring balanced ecosystems and lifestyles, reconnecting humans with each other’s and themselves using nature and adventure programs.

TRAVEL CONSULTANT - VISITOR EXPERIENCE SPECIALIST

Destination Marlborough Trust Inc. - Picton I-Site, Marlborough, NEW-ZEALAND

November 2018- April 2019 (5 months and half)

Contact : BIDDLE Emilie 

- Travel advisor. I helped the visitors to organize their journey in New-Zealand with a ficus on the

Marlborough Destination.

- Customer service, Travel planning, booking (IBIS Software)

- Tourism strategy and development advises

- Cash handling and event tickets sale

VISITOR EXPERIENCE SPECIALIST 

June - September 2018 (4 months and 1 week)

Banff Lake Louise Tourism - Lake Louise (Canada)

Contact : REINEKING José

 

- Travel advisor, I help the visitors to organize their journey in Banff - Lake Louise destination. My goal was to find the best solutions for them to have the best experience into the Canadian Rockies.

- Crises management, alternative travel plan (Fire, road closures, weather, road accident, bears)
- Customer service, booking 

- Tourism strategy and development advises including transport management

JUNIOR GEOGRAPHER - LOCAL DEVELOPMENT CONSULTANT 
(with a specialty in sustainable tourism)

​April - September 2015 (5 months) 

Elan Développement engineering consultant group - Prades le Lez (France)

Contact : DEFARGUES Denis or BENETEAU Florence

 

I entirely managed the realization of a study, from the call to tender. The purpose was to develop a new local strategy regarding sustainable transport management including hiking paths development for "Les baux de Provence" district council.

I also completed other tasks concerning sustainable tourism management and county planning such as :

- Projects management, development strategies : from the call to tender to the final presentation with mayors (sustainable transports and mobility, town planning, etc.)

- International projects context (Reunion island and France)

- Market research (nature sports, labels, brands, natural spaces management, sustainable mobility, etc.) 

- Territory diagnostics and analysis 

- Methodologies development to help the district reach their goals

- Quantitative survey management from scratch (questionnaire, data analysis, report and presentation to the customer)

- Cartography 

=> The main focus was to manage the high volume of tourists in sensitive and protected areas and develop a sustainable economy strategy to reduce the impact of over-tourism in the destinations

 
JUNIOR GEOGRAPHER - LOCAL DEVELOPMENT CONSULTANT
(with a specialty in tourism - Volunteer-)

September 2014- March 2015 (5 months)

Pau and Pays de l'Adour University

* in collaboration with the Massai Mara Natural Reserve - Kenya- 

Contact : BESSY Olivier olivier.bessy@univ-pau.fr  

- Territory diagnostic and analyses

- Team management

- Tourism development strategy and a county planning (action plan included)

- Meeting management and presentation in English to the customer

=> The goal of this project was to add value to local culture (Massai people) through an interpretation center situated at the entrance of the Massai mara Natural Reserve.

*Pyrenees National Parc - Vallée d’Aure (65), FRANCE

Contact : TORRENTE Pierre

September 2013 - March 2014 (5 months)

- Territory diagnostic and analysis

- Qualitative survey management

- Team management, team building

- Meeting organization and management

- Tourism development strategy and county planning (including an action plan)

=> The main goal was to find a solution to develop the local economy in a remote area in the Pyrenees mountains

 

 

 MARKETING AND BUSINESS DEVELOPMENT CONSULTANT

The Crown & The Kings Arms hotels - Amersham, Buckinghamshire, ENGLAND

Contact : JINKS Graham 

July – August 2014 (2 months)

- Market research (French and German visitor profiles in England and business tourism opportunities)

- Tourism product development (tourism itineraries for the customers of the hotel) which included creating a French website (model) for the both hotels

 

 

 

MARKET ANALYST AND TOURISM MARKETING CONSULTANT (Volunteer)

Chilterns Tourism Network, / Chiltern Conservation Board - Chinnor, Buckinghamshire, ENGLAND

Contact : VENTERS Annette  or TEBJE Mary

April 2014 - June 2017 (4 months)

- Tourism destination strategy counselling (including an Area of Natural Beauty) with a focus on the online strategy, (e-marketing), territory diagnostic and analyses, market research.

- Offer from scratch a tourism development and communication strategy and to set up a tourist destination brand

- Qualitative survey management (face to face and e-mail) in London. Datas analysis, reporting and presentation of the results to the executive board

- Statistics report about VisitChiltern website (Google analytics)

- Create from scratch a French model website to promote the Chilterns destination

 

TRAVEL CONSULTANT - VISITOR EXPERIENCE SPECIALIST

Office du tourisme des Bastides et du Vignoble Gaillacois, Val Dadou - Visitor centre - Cahuzac sur Vère 

Contact DUCLOT Marion or HENRION Patricia 

July - August 2012 (2 months)

- Travel planning, booking

- Cash handling and event tickets sale

JUNIOR TOURISM DEVELOPMENT OFFICER / PROJECT MANAGER

Gaillac county council - Syndicat mixte des Bastides et Vignobles Tarn et Dadou - Gaillac (81)

Contact : DUCLOT Marion  or BROSSE Sabine

April - August 2012 (5 months)

- Market research (mountain bike leisure and tourism, brand sites FFC and FFCT)

- Cycling product development

- Project manager

- Territory diagnostic and analysis (economy, land planning, etc.)

- Qualitative and quantitative survey management (questionnaire, data analyses, report, presentation)

- Technical working meeting organization and management

- European grand file organisation

=> The mountain bike site opened and got the label 'Fédération Française de Cyclisme in July 2015

IT SKILLS

Training in DAO/CAO

AutoCAD

Adobe suite (Photoshop, Indesigne)

Office suite

SIG (Mapinfo, Arcgis)

Google Analytics

Microsoft Project

Sphynx

Social Network

(Facebook, Twitter, Instagram, Pinterest)

Wordpress / Wix

IBIS Software 

French : Native tongue

English : Fluent at IELTS Level 5.5

Spanish : Understanding

Working Holiday Visa :

New-Zealand (6 months)

Canada (4.5 months)

Australia (2.5 year)

UK (4 years Expatriation)

LANGAGES

Full driver’s license (Car)

Forklift driver’s license

Superbike driver’s license

HOBBIES

- C o m p e t i t i v e basket-ball for 8 years in France then 2 years in England 

- Competitive mountain biking for 6 years

Trekking/hiking (Overland Track, Wilson Promontory, Surf coast walk, Canadian Rockies)

- Rock climbing

- Skiing, snowshoewing

- Superbike riding

 

- Volunteering for nature sport events

organization such as «Les Sensations Cévenoles» and basket-ball

events

 

- Movies

- Photography

- Drawing

- Reading

- Writing

- Cooking

 

- Travelling :

Italy

Spain

Germany

Morocco

Netherlands

Thailand

N e w - C a l e d o n i a

(Including 2 weeks in a

tribe)

DRIVER'S LICENSE